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Video Training

The Skills Team range of video training programs, developed and presented by Jolante Hesse includes:-

WAITING SKILLS

5 videos & manuals

RECEPTION SKILLS

6 videos & manuals

ROOM ATTENDANT SKILLS

5 videos & manuals

TELEPHONE SKILLS

1 video & manuals

Over the past two decades the need for improving the productivity and professionalism of staff working in the hospitality industry has become critical. These comprehensive programs are targeted to the African hospitality industry's specific needs. These have been exceptionally well received in Botswana , Chile , Lesotho , Malawi , Mauritius , Mozambique , Namibia , the Seychelles , Swaziland , Zambia , Zimbabwe and South Africa.

The program development and production were done in South Africa . The videos are designed for training to be used by managers and supervisors in the departments where staff work.

The programs are modular, which allows for training to take place over a period of time. Specific skills can easily be highlighted and refresher courses can be readily conducted. Training can also take place at times suitable to both management and staff.

The methodology of the videos is a step-by-step demonstration and explanation of tasks, which are then reinforced in the employee manuals. No training jargon is used - the language is clear and straightforward. No humour is used and the programmes never show the 'wrong' way to perform a task before showing the 'right' way. Only the correct method is demonstrated. Each task is motivated and the manuals follow the videos closely. Space is provided to highlight individual departmental standards.

The systematic method of training, combined with the audio visual material ensures that an exceptionally high level of recall and comprehension is achieved and maintained.

The Solutions Team

Gauteng:

  • PO Box 1789
  • Brooklyn Square
  • Pretoria 0075
  • Tel: (012) 460-1555
  • Fax: (012) 460-9049

Jolante Hesse Training CC . CK96/ 46060 /23

WAITING SKILLS

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A programme for Waiters

VIDEO 1

The Role Of The Waiter

 

  • personal hygiene

 

  • uniform and equipment

 

  • general safety and conduct

VIDEO 2

Mise En Place 1 - Preparing The Table

 

  • laying a table cloth

 

  • changing a table cloth

 

  • the table d'hôte cover

 

  • the á la carte cover
  • folding a linen napkin

 

  • identifying and polishing glasses

VIDEO 3

Mise En Place 2 - Preparing The Station

 

  • stocking a sideboard

 

  • cleaning the restaurant

 

  • kitchen preparation

VIDEO 4

Service 1

 

  • presenting a menu

 

  • taking an order

 

  • identifying plates

 

  • holding a plate and carrying three plates

 

  • plate service

 

  • clearing plates

VIDEO 5

Service 2

 

  • dealing with liquid spillages

 

  • changing an ashtray

 

  • carrying a tray

 

  • crumbing and preparing a table for dessert

 

  • serving coffee

 

  • presenting the bill

The programme consists of:-

  • 5 videos, 1 instructor manual and
  • 5 employee manuals

PROGRAMME COST

R 3 000.00

Additional manuals

@ R60.00

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RECEPTION SKILLS

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A programme for Receptionists

VIDEO 1

  • professional grooming and appearance

 

  • the reception area

 

  • maintaining the reception desk and area

VIDEO 2

  • your body language

 

  • eye contact

 

  • posture

 

  • gestures

 

  • facial expressions

 

  • reading body language

VIDEO 3

  • the greeting procedure

 

  • know your company

 

  • reception procedures

 

  • dealing with an enquiry

VIDEO 4

  • appointments

 

  • dealing with a person who has an appointment

 

  • dealing with a person who doesn't have an appointment

 

  • making an appointment

 

  • taking a message

 

  • relaying a message

 

  • dealing with more than one person at the desk

 

  • managing a busy reception area

VIDEO 5

  • dealing with complaints

 

  • dealing with indecisive people

 

  • dealing with negative people

 

  • dealing with aggressive people

 

  • dealing with foreigners

The programme consists of:-

  • 5 videos, 1 instructor manual and
  • 5 employee manuals

PROGRAMME COST

R 3 000.00

Additional manuals

@ R 60.00 .

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ROOM ATTENDANT SKILLS

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A programme for Room Attendants  

VIDEO 1

The Role of the Room Attendant

 

  • personal hygiene

 

  • your uniform

 

  • general conduct

 

  • security and the room attendant

VIDEO 2

General Duties

 

  • stocking a trolley

 

  • stocking a tray

 

  • the knocking and entering routine

 

  • controlling linen stocks

 

  • making a bed

VIDEO 3

Servicing a Bedroom 1

 

  • cleaning a bedroom

VIDEO 4

Servicing a Bedroom 2

 

  • cleaning a bathroom

VIDEO 5

Servicing Public Areas

 

  • cleaning a public lounge

 

  • cleaning a lift

 

  • cleaning public cloakrooms

 

  • cleaning staircases and corridors

VIDEO 6

Special Duties

 

  • the turndown service

 

  • replenishing guest supplies

 

  • turning a mattress

 

  • the role of the floor supervisor

The programme consists of:-

  • 6 videos, 1 instructor manual and
  • 5 employee manuals

PROGRAMME COST

R 3 500.00

Additional manuals

@ R 60.00

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TELEPHONE SKILLS

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A program for all staff who have to use a telephone in their normal course of their day:-

VIDEO

Telephone Skills

 

  • your equipment

 

  • your work area

 

  • your conduct

 

  • answering a telephone

 

  • connecting a call

 

  • dealing with an enquiry

 

  • dealing with a wrong number

 

  • dealing with a busy extension

 

  • taking a message

 

  • answering a call while dealing with a client

 

  • dealing with a busy switchboard

The programme consists of:-

  • 1 video, 6 instructor and
  • 5 employee manuals

PROGRAMME COST

R 2 000.00

Additional manuals

@ R 60.00

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