Examples of projects undertaken 

Graceland Resort and Casino Hotel - 1999 - 2005

Graceland is 4-star hotel and casino resort situated in Secunda , South Africa.

The Solutions Team offers the following services and courses on an ongoing basis:

• The organisation and administration in line with budgets of the training function for the company
• Development of Standards of Operation in line with NQ's
• Executive Management Workshops
• The entire range of Food & Beverage consulting services and skills courses
• Service Excellence and Customer Care Orientation courses
• Management and Supervisory Development programmes
• Human Resource consulting and training
• Mentorship and Coaching of highlighted individuals for management positions
• Presentation Skills
• Train-the-Trainer courses

The Blue Train - 1998 - 2002

The Blue Train is a luxury 5-star passenger train, South Africa.

The Solutions Team undertook a 4-year programme prior to the re-launch of the train. The responsibilities included:

• Procurement consulting
• Design and lay-out and time and motion studies
• Setting of Standards for the train for
  • Kitchen
  • Restaurant
  • Bar and Club Lounges
  • Rooms
  • Station procedures and standards
• Compiling standards and training manuals
• Training of staff in all areas
• Ongoing consultation for the duration of the contract

Varsity College - 2002 - 2006

Varsity College is an internationally accredited tertiary training college offering Certificates and Diploma courses in Hotel Management studies.

The Solutions Team offers lectures on:

• Food & Beverage Management and Service
• Bar Management
• Rooms Division
• Interior Design
• Culinary Skills
• Hygiene and Safety studies

Epacha Game Lodge - 2001

Epacha is a 5-star game lodge and hotel situated in Namibia.

Setting standards and training of staff for the opening in these areas:

• Restaurant service
• Banqueting
• Bar service
• Reception
• Switchboard
• Housekeeping
• Implementing operational procedures for the above departments

The Westcliff - 1999

The Westcliff is a 5-staff Orient Express hotel situated in Johannesburg.

Prior to the opening The Solutions Team was tasked with:

• Setting standards in conjunction with the executive team for
  • Restaurant
• Room Service / In-Room Dining
• Banqueting
• Bars
• Housekeeping
• Reception
• Reservations
• Porters
  
• Compiling job descriptions for all the positions in the hotel
• Recording the standards in user-friendly manuals
• Train staff according to the set standards
• Conduct relevant management training courses for an opening
• On-the-job training during the opening period
• Quality control of standards for a period of 6 months after the opening

Ceasars Gauteng - 2001 - 2003

Caesars is a 5-star casino and hotel complex situated in Johannesburg

Conducting generic and customised skills courses for the Food & Beverage Department. These included:

• Waiters
• Cocktail Waiters
• Bartenders
• Wine Stewards
• Room Service
• Setting and compiling standards for Housekeeping
• Training of Housekeeping staff
• Conducting on-the-job training during the opening period

After the opening the company was contracted to manage the training department for the entire complex. This included:

• Establishing administrative functions for the department
• Liaison with THETA in terms of WPSP and Implementation
• Conducting Assessor training courses
• Training needs analyses for the complex
• Developing and conducting training programmes for Managers and Supervisors
• Service Orientation Courses
• Managing administering of the gaming training function
• Implementing an accelerated training programme for PDI graduates

Akagera Game Lodge - 2003

Akagera Game Lodge is a 4-star game lodge and hotel situated in Rwanda.

Compiling the Employee Handbook and implementing the company Human Resource policy

• Setting standards and training of staff for the opening in these areas:
  • Restaurant service
• Banqueting
• Bars
• Reception
• Switchboard
• Housekeeping
  
• Implementing operational procedures for the above departments
• Procurement
• Design and lay-out of departments
• Consulting on marketing strategy
• Setting of budgets

Diani Reef Resort and Spa - 2004

Diani Reef Resort is a 5-star resort and spa situated in Mombassa , Kenya.

Prior to the opening The Solutions Team was tasked with:

• Compiling the Employee Handbook and designing and implementing an Induction Programme
• Conducting skills training programmes for:
  • Restaurant service
• Bars
• Reception
• Porters
• Switchboard
• Housekeeping - Room Attendants
• Housekeeping - Laundry and Linen Room
  
• Implementing operational procedures for the above departments
• Developing Zero-based budget for the resort
• On-job-training for Food and Beverage and Rooms Division during the opening phase.

Thanda Game Lodge - 2004

Thanda is a 5-star international lodge situated in Kwa-Zulu Natal, South Africa.

Managing and conducting a comprehensive Mystery Guest programme.

• Developing systems and standards for:
  • Airport transfers
• Check-in standards
• Housekeeping
• Food & Beverage

The Grand Palm Casino and Hotel and GICC (Gaborone International Convention Centre) - 2000 - 2005

The Grand Palm is a 5-star hotel & casino and the GICC is a 5-star convention centre situated in Gaborone, Botswana.

The Grand Palm.

• Conducting Supervisory and Management Development programmes
• Implementing a system to localise identified management positions over a 3-year period
• Implementing and accelerated Supervisory Development Programme for Food & Beverage Supervisors
• Developing standards for:
  • Casino: Winners Circle
• Reception
• Housekeeping
• Restaurants

GICC. - 2003

• Conducting pre-opening training for permanent and part time workers on:
  • Banqueting Service
• Banqueting Co-ordinating
• Banqueting Supervision
  
• Marketing Plan
• Budgeting
• Staffing
• Consulting on equipment and procurement thereof

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