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Skills Training Courses

All skills training courses is a combination of classroom style training and on-the-job practical training.

  1. FOOD & BEVERAGE COURSES
Waiting Skills
Description & Objectives
  • This course provides food service staff with the essential skills necessary to sell & serve food and beverages with confidence.
Target Audience
  • Staff working in restaurants, dining rooms and banqueting departments
 
Banqueting Service Skills
Description & Objectives
  • This course provides banqueting staff with the essential skills and knowledge necessary to set-up for functions and to provide service at banquets and functions.
Target Audience
  • Staff working in restaurants, dining rooms and banqueting departments
 
Room Service Skills
Description & Objectives
  • This course provides room service staff with the essential skills and knowledge necessary to take orders telephonically, prepare trays and provide a professional room service to guests.
Target Audience
  • Staff working in restaurants, dining rooms and banqueting departments
 
Wine Knowledge and Service Skills
Description & Objectives
  • This course provides service staff with the essential knowledge and skills necessary to sell and serve wines and beverages with confidence.
Target Audience
  • Staff who sell and serve wines and beverages.
 
Bar Service Skills
Description & Objectives
  • This course provides bar staff with the essential skills necessary to set-up a bar and serve drinks in a bar with confidence.
Target Audience
  • Barmen and staff who sell and serve alcoholic & other beverages
 
Specialised Food & Beverage Service Skills
Description & Objectives
  • These are specialised courses that cover generic basics and concentrates on a specialised area: Examples are:
    • Room Service Skills
    • Silver Service and Fine Dining Service Skills
    • Banqueting Service Skills
    • Buffet Service
    • Fast Food Service
Target Audience
  • Servers working in the relevant specialist area
 
  1. FRONT OFFICE COURSES
Reception Skills
Description & Objectives
  • This course provides front office staff with the necessary social and computer skills to be able to deal with guests confidently and perform their duties effectively and efficiently.
Target Audience
  • Front office staff - Receptionists
 
Telephone Skills


Description & Objectives
  • This course provides front office staff (and other staff) with the necessary social skills to be able to deal with people over the telephone in a professionall manner.
Target Audience
  • Front office and switchboard staff.
 
Porter Skills
Description & Objectives
  • This course provides porters with the necessary technical and interaction skills to do their job with confidence
Target Audience
  • Porters
 
Reservation Skills
Description & Objectives
  • This course provides reservation staff with the necessary people skills to be able to take reservations confidently and perform their duties effectively and efficiently
Target Audience
  • Front office staff - Reservation Staff
 
Selling Skills for Front Office Staff
Description & Objectives
  • This course provides reception and reservation staff with the necessary people skills to be able to sell and 'up-sell' rooms and other services.
Target Audience
  • Front office staff - Reservation Staff
 
  1. HOUSEKEEPING COURSES
Room Attendant skills
Description & Objectives
  • This course provides room attendants with the necessary technical and interaction skills to do their job with confidence

Target Audience
  • Room attendants
 
Laundry & Valet Skills
Description & Objectives
  • This course provides laundry and valet staff with the necessary technical and interaction skills to do their job with confidence
Target Audience
  • Laundry and Valet staff
 
  1. COOKERY AND KITCHEN COURSES
Basic Health & Hygiene Course
Description & Objectives
  • This course provides kitchen attendants with the necessary skills to perform their duties with the awareness of the health and hygiene principles.
Target Audience
  • All kitchen staff
 
Scullery Skills Course
Description & Objectives
  • This course provides scullery staff with the necessary skills to perform their duties effectively, efficiently and with the minimum of breakages. This course is an on-the-job course.
Target Audience
  • Scullery staff
Specialised Cookery Courses
Description & Objectives
  • These courses include a wide range of subjects. Subjects include Pastry, Salads, Fish, Meat, Farinaceous, Desserts, etc.
Target Audience
  • Chefs and junior chefs

COOKERY PROGRAMMES COVERING A SIX-MONTH TO THREE-YEAR TRAINING PERIOD ARE DEVELOPED ACCORDING TO SPECIFIC BRIEFS

  1. Business Etiquette
 
Banqueting Service Skills
Description & Objectives

 

Target Audience

 

 
  1. Telephone skills
Waiting Skills
Description & Objectives

 

Target Audience

 

 
Banqueting Service Skills
Description & Objectives
  • This course provides banqueting staff with the essential skills and knowledge necessary to set-up for functions and to provide service at banquets and functions.
Target Audience
  • Staff working in restaurants, dining rooms and banqueting departments