1. FOOD & BEVERAGE COURSES

• This course provides food service staff with the essential skills necessary to sell & serve food and beverages with confidence.

• Staff working in restaurants, dining rooms and banqueting departments

• This course provides banqueting staff with the essential skills and knowledge necessary to set-up for functions and to provide service at banquets and functions.

• Staff working in restaurants, dining rooms and banqueting departments

• This course provides room service staff with the essential skills and knowledge necessary to take orders telephonically, prepare trays and provide a professional room service to guests.

• Staff working in restaurants, dining rooms and banqueting departments

• This course provides service staff with the essential knowledge and skills necessary to sell and serve wines and beverages with confidence.

• Staff who sell and serve wines and beverages.

• This course provides bar staff with the essential skills necessary to set-up a bar and serve drinks in a bar with confidence.

• Barmen and staff who sell and serve alcoholic & other beverages

• These are specialised courses that cover generic basics and concentrates on a specialised area: Examples are:
  • Room Service Skills
  • Silver Service and Fine Dining Service Skills
  • Banqueting Service Skills
  • Buffet Service
  • Fast Food Service

• Servers working in the relevant specialist area

2. FRONT OFFICE COURSES

• This course provides front office staff with the necessary social and computer skills to be able to deal with guests confidently and perform their duties effectively and efficiently.

• Front office staff - Receptionists

• This course provides front office staff (and other staff) with the necessary social skills to be able to deal with people over the telephone in a professionall manner.

• Front office and switchboard staff.

• This course provides porters with the necessary technical and interaction skills to do their job with confidence

• Porters

• This course provides reservation staff with the necessary people skills to be able to take reservations confidently and perform their duties effectively and efficiently

• Front office staff - Reservation Staff

• This course provides reception and reservation staff with the necessary people skills to be able to sell and 'up-sell' rooms and other services.

• Front office staff - Reservation Staff

3. HOUSEKEEPING COURSES

• This course provides room attendants with the necessary technical and interaction skills to do their job with confidence

• Room attendants

• This course provides laundry and valet staff with the necessary technical and interaction skills to do their job with confidence

• Laundry and Valet staff

4. COOKERY AND KITCHEN COURSES

• This course provides kitchen attendants with the necessary skills to perform their duties with the awareness of the health and hygiene principles.

• All kitchen staff

• This course provides scullery staff with the necessary skills to perform their duties effectively, efficiently and with the minimum of breakages. This course is an on-the-job course.

• Scullery staff

• These courses include a wide range of subjects. Subjects include Pastry, Salads, Fish, Meat, Farinaceous, Desserts, etc.

• Chefs and junior chefs

COOKERY PROGRAMMES COVERING A SIX-MONTH TO THREE-YEAR TRAINING PERIOD ARE DEVELOPED ACCORDING TO SPECIFIC BRIEFS

4. Business Etiquette

4. Telephone skills

• This course provides banqueting staff with the essential skills and knowledge necessary to set-up for functions and to provide service at banquets and functions.

• Staff working in restaurants, dining rooms and banqueting departments