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Business Etiquette


The outcomes of this course are:

You will be able to

  • Understand the concept of etiquette and recognize its significance in business
  • Communicate the correct message with your non-verbal language
  • Implement twelve principles of etiquette in day-to-day business situations
  • Use effective greeting and introduction etiquette
  • Exercise courteous telephone etiquette
  • Understand and use meeting etiquette
  • Gain an understanding of meal etiquette and recognise its relevance in business